Airline Revenue Management

From Check-in to Baggage Claim: Delta Has You Covered for a Safe Travel Experience

Traveler waiting for the flight in airport
Traveler waiting for the flight in airport | Image courtesy of Delta Air Lines

Delta is offering the highest standards in sanitization and cleanliness so customers can travel with confidence

From providing more space to extensive cleaning, Delta has put in place more than one hundred measures to ensure a safe experience for our customers and people, known as the Delta CareStandard. Your safety is our highest priority from the moment you check-in for your flight until you collect your bag at your destination, so we are providing layers of protection throughout your journey. Keeping surfaces clean, giving you more space and offering safer service are core to the Delta CareStandard – our ongoing, organization-wide commitment to cleanliness and safety.

In the airport

From the first steps into the airport, many layers of protection are in place to give you peace of mind, keep you safe and encourage extra space:

  • For a touchless check-in experience, download the Fly Delta app to access a digital boarding pass.
  • Our check-in lobbies, self-service kiosks, gate counters and baggage claim are thoroughly wiped down throughout the day, and electrostatic spraying is happening across all airports Delta serves in the U.S.
  • Given the success of electrostatic spraying on our flights, the process is occurring in several other key locations such as our lobbies, jet bridges, gatehouses and clubs.
  • Plexiglass shields have been installed at all Delta check-in counters, in Delta Sky Clubs and at gate counters across the globe.
  • We’ve also added social distancing markers in the check-in lobby, Delta Sky Club check-in, at the gate, on seats at the gate, and down the jet bridge to encourage customers to stand apart. Our employees and messaging throughout the airport consistently remind customers give each other extra space, too.
  • Additionally, you’re never more than a few feet away from a hand sanitizer station. They are available for use in check-in lobbies, at the gate, in Delta Sky Clubs and on all Delta-owned jet bridges.
  • Delta Sky Clubs are offering pre-packaged food, similar to onboard snacks and other pre-packaged options like yogurt, breakfast energy bars, salads, hummus and pita chips, and sandwiches. Our Clubs continue to offer coffee, tea, soft drinks, as well asselect wine, beer and liquor. Shower service is temporarily suspended.
  • Delta customers and customer-facing employees are required to wear masks to ensure an extra layer of protection.
  • Delta is distributing customer care kits, available at all Delta ticket counters and gates., that offer a hand sanitizer wipe, a mask and an informational card that details how the airline is transforming the industry standard of clean.


Onboard experience

As you board your flight, you’ll notice several layers of protection:

  • Delta will become the first U.S. airline* where customers can find hand sanitizer stations near the boarding door and bathrooms on every Delta aircraft.
  • We’ve adjusted our boarding process that encourages more space for safer travel by boarding all flights from back-to-front—reducing the instances of customers needing to pass by one another to reach their seats. The new process limits boarding groups to 10 customers at a time to help minimize your contact with others.
  • Through at least Jan. 6, 2021, we will ensure more space for customers on all aircraft by blocking the selection of middle seats and limiting the number of customers per flight to reduce the total number of customers on board.
  • On routes where increased customer demand is driving load factors closer to our caps, we will look for opportunities to upgrade to a larger aircraft or add more flights to the schedule.
  • Every Delta flight is thoroughly sanitized prior to boarding using electrostatic sprayers. Following this process, cleaning crews complete an extensive checklist of cleaning procedures using this same high-grade disinfectant to wipe down personal and common areas of the cabin. If an aircraft doesn’t pass our spot check before you board, our teams are encouraged to hold the flight and call back the cleaning crew.
  • The air on all aircraft is completely recirculated 10 to 30 times per hour with fresh, outside air through industrial-grade HEPA filters, which extract more than 99.99% of particles, including viruses.


Temporarily, we have streamlined our food and beverage offerings to reduce touchpoints. Snack bags are given out during flight attendants’ first pass through the cabin, a move inspired by flight attendants’ desire to deliver the best in-flight service while keeping customers safe and at ease. As of July 2, Delta began reintroducing adult beverages to select customers on all flights greater than 500 miles. Our commitment remains

“The (travel) experience is a very comfortable, a very safe experience, we have taken actions, even above and beyond what the CDC has recommended to ensure safety,” Delta’s Chief Customer Experience Officer Bill Lentsch told ABC News.

Delta’s new Global Cleanliness Division is working with teams across the airline and with partners to advance safety and cleanliness throughout travel. For example, Delta is also is partnering with trusted organizations like Mayo Clinic and RB (makers of Lysol) and exploring how ATP testing devices – which are regularly used to swab surfaces in hospitals and restaurants – could be added to our rigorous cleaning program to bring a more calculated approach to cleanliness. These are just a few examples of how Delta thinks big, starts small and scales fast with innovations that protect both customers and employees.

Building on Delta’s already robust onboard cleanliness efforts as part of the Delta CareStandard, these new, industry-leading cleanliness features create a safer, more comfortable onboard experience for customers and employees alike. From blocking middle seats into January 2021 to changing high-grade HEPA air filters twice as often as recommended, the airline is constantly updating best practices and improving the new standard of care based on expert medical advice and the feedback of customers. Using the same innovative spirit we’re known for, we continue to evolve, always with cleanliness and safety top of mind.

Learn more about our where we are flying and all the ways we are keeping customers safe here.

*Based on a review of U.S. carriers’ websites and press rooms as of August 24, 2020.

Source: Delta Air Lines

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