Airline Revenue Management

American Airlines Improves the Travel Experience

American Airlines improves the travel experience
American Airlines improves the travel experience | Image courtesy of American Airlines
  • No more change fees. Change fees for all domestic and short-haul international flying on Premium Cabin fares and most Main Cabin fares will be eliminated.
  • Fly standby for free. All customers will have the ability to fly standby on earlier flights for the same destination on the same day at no charge starting Oct. 1, 2020.
  • More to Basic Economy. Basic Economy fares now come with the ability to tailor your travel experience including upgrades, Preferred and Main Cabin
  • Extra seats, priority boarding and same-day flight changes. Same AAdvantage® benefits during your journey, no matter the fare. AAdvantage® elite members will be able to apply their current travel benefits on all tickets, including when purchasing a Basic Economy fare.

 

American Airlines Group is making travel easier and less complicated for customers. These new customer-friendly initiatives give travellers even more flexibility when they travel on American.

“In a world that’s constantly changing, American is resolute to our purpose of caring for customers at all points of their travel journey,” said American’s Chief Revenue Officer Vasu Raja. “American is offering more flexibility and ease than ever before, should travel plans change. By eliminating change fees, giving customers an opportunity to get where they want to go faster with free same-day standby on earlier flights and providing access to upgrades and seats for all fare types, we’re giving customers the freedom to make their own choices when travelling with American.”

No more change fees
Effective immediately, American will eliminate all change fees for First Class, Business Class, Premium Economy and Main Cabin tickets for all domestic and short-haul international flying.

No change fee applies with the following locations and cabins:

You’re flying to any of the 50 U.S. states, Canada, Mexico, Caribbean, Puerto Rico, and U.S. Virgin Islands, and you’re flying in Main Cabin (except Basic Economy,) Premium Economy, Business Class or First Class.

American will also allow customers to keep the full value of their original tickets if they change their travel plans prior to the scheduled travel. Although customers will have to pay the fare difference for a new flight, customers will not lose their ticket value if the new flight is less expensive. For example, if a customer paid $500 for their flight and change to a flight that costs $300, American will give the customer a $200 voucher to use for a future trip.

The new change fee policy applies to AAdvantage® award tickets as well.

Fly standby on the same day for free
Starting Oct. 1, 2020, all customers will have the ability to stand by on flights on the same day as their original departure for the same destination at no charge. This flexibility extends to domestic and international travel, regardless of the ticket purchased.

More to Basic Economy
American is enhancing Basic Economy fares, keeping the same competitive low price, but now allowing customers to purchase products to enhance their travel experience. Customers who purchase Basic Economy tickets on Oct. 1, 2020, and beyond will be able to purchase:

  • Upgrades
  • Priority boarding
  • Preferred/Main Cabin Extra seats
  • Same-day confirmed flight changes

 

As a reminder, American allows one personal item and one carry-on item for customers travelling on a Basic Economy ticket.

Same AAdvantage® benefits during your journey, no matter the fare
Later this fall, members who have achieved Elite status with the AAdvantage® program will receive the benefits they’re accustomed to no matter the ticket they purchase. In addition to enjoying Priority Access/Preferred Boarding, our elite members who purchase a Basic Economy fare will now be able to access their:

  • Upgrade privileges.
  • Elite seat privileges, including access to Main Cabin Preferred and Main Cabin Extra seats.
  • Same-day confirmed flight change benefit.

 

Effective Jan. 1, 2021, Basic Economy tickets will no longer earn elite qualifying dollars, miles or segments toward future status.

Giving customers additional flexibility the rest of the year
In addition, American is also providing customers additional flexibility by extending its offer to waive change fees for customers booking tickets for any new travel purchased by Dec. 31, 2020. This offer applies to tickets that meet the following criteria.

  • Any First, Business, Premium Economy, Main Cabin, or Basic Economy ticket purchased on or before Dec. 31, 2020, for future travel will not incur change fees prior to travel. Customers must pay any fare difference, if applicable, and fare rules may apply depending on the ticket.
  • All AAdvantage® award tickets are included in this offer.
  • Customers are allowed to change their origin and destination cities as part of this offer.

 

Source:  America Airlines

 

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